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Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

  • Personal Identification Details – such as your name, email address, phone number, address, and identification documents where required.

  • Service-Related Information – such as dietary preferences, event details, and booking requirements.

  • Professional Information – for chefs, nutritionists, or other partners, including CVs, work history, and certifications.

  • Financial Information – such as payment details, billing addresses, and receipts.

  • Technical Data – including IP address, browser type, device type, and usage patterns collected through cookies and similar technologies.

2. How We Collect Information

We collect information when you:

  • Contact us via our website, email, or phone.

  • Submit forms or applications to work with us.

  • Book services or request a quotation.

  • Interact with our website and social media accounts (including via cookies and analytics tools).

3. Use of Information

We use your information to:

  • Provide and manage our services.

  • Match clients with suitable chefs and wellness professionals.

  • Communicate with you about bookings, enquiries, or opportunities.

  • Process payments and manage accounts.

  • Improve our website and services.

  • Meet legal, tax, and regulatory obligations.

  • Send marketing communications (only if you have opted in).

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content.

  • You can control or disable cookies through your browser settings, but this may affect site functionality.

  • We may use third-party services such as Google Analytics and Meta Pixel, which may store data outside the EU.

5. Sharing of Information

We may share your personal data with:

  • Chefs, nutritionists, and other wellness professionals for service delivery.

  • Third-party service providers such as payment processors, IT hosting companies, and marketing platforms.

  • Legal or regulatory authorities if required by law.

We do not sell your data to any third parties.

6. International Data Transfers

Some of our service providers may process your information outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We keep your personal data only as long as necessary for the purposes described in this policy, and in line with legal and tax requirements. When it is no longer needed, we securely delete or anonymise it.

8. Your Rights (GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Object to or restrict certain types of processing.

  • Request data portability.

To exercise your rights, email us at contact@biotrofi.com.

9. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of the last update.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Biotrofi
Email: contact@biotrofi.com

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